Refund Policy
Refunds, Returns and Exchanges
Little Rainbow Reads accepts returns, and provides refunds or replacements in accordance with Australian Consumer Law. We do not accept 'change of mind' returns. If you receive a book that is damaged or defective, please email littlerainbowreads@gmail.com within 7 days of receiving your order. We request that you attach photos if your item appears to be damaged so that we can evaluate and rectify the issue. No refunds, returns or exchanges will be made if contact is not made within 7 days of receiving your item.
To be eligible for a replacement or refund, your item must be unused and in the same condition that you received it. Items with obvious signs of use will not be eligible for a refund or replacement. If there is sufficient evidence that the product is damaged/faulty, we will advise you of the next steps. Books must be returned in their original condition and packaging, and the buyer is responsible for any return shipping costs.
Refunds or replacements will be issued within a reasonable time after the returned books are received and inspected. We will be in touch with you via email throughout the process.
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